SHOPPING GUIDE
About the product
Sizes may vary slightly depending on individual products.
Please note that the color of the photo may differ from the actual product depending on your device.
・Regarding hemming, we will hem the items you have purchased at our store free of charge, so please feel free to contact us. (Excluding sale items (coupon use), etc.)
About Shipping
All products are shipped free of charge by Yamato Transport.
*For deliveries to Hokkaido and Okinawa, an additional shipping fee of 1,100 yen (regional shipping fee) will be added if the total order amount is 10,000 yen or less.
Overseas shipping: JPY 3,000 flat (tax included). Billed in JPY; your local‑currency amount may vary with exchange rates.
Cancellations, returns and exchanges
Returns and exchanges due to customer convenience will only be accepted for unused items (no signs of wear, no accessories such as tags removed) within 5 days of receipt of the item.
Please let us know by message or phone. (Sale items (coupons) and overseas shipping are not eligible)
・You can exchange both the product number and size once. (Sale items (coupons) and overseas shipping are not eligible.)
・We will cover the shipping costs for the exchange. (Sale items (coupons) and overseas shipping are not eligible.)
*Customers are responsible for return shipping costs.
・Customers are responsible for shipping costs when returning items and handling fees when receiving a refund.
Before shipping, we thoroughly check for stains, damage, stitching, etc. However, in the unlikely event that damage occurs during shipping, the product is defective, or a different product than the one you ordered is received, we will cover the shipping costs for the product exchange.
Please contact us within 5 days of receiving the product, and we will return it to you after we have confirmed it.
Regarding holidays and inquiries
Closed: Saturdays, Sundays, public holidays, Golden Week (4/29-5/6), summer (8/9-8/17), New Year's (12/27-1/4) When we are closed, we may not be able to respond to inquiries by email or phone.
We will respond to you within 3 days (or after the holiday if we are closed).
If you do not receive a reply within 3 days, please contact us by phone.
Also, please be sure to check your email settings as they may not be able to receive our reply emails.
Contact Information
Please contact us via the "Contact Us" link at the bottom of the page or contact us using the details below.
Aogarasu Co., Ltd.
TEL: 086-472-2542
Business hours: 10:00-17:00
Person in charge: Mikami